Consumerist
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dell
Dell Downgraded From "Evil" To "Bumbling"
"They've been downgraded from evil to bumbling." - Me in FORTUNE about Dell's online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of "Dell Hell?" Would you add Dell to your Facebook?
Michael Dell 'Friends' his customers [FORTUNE]
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dell
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they'd get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn't.) More » -
sales
Morning Deals
- Woot: Soundcast Audiocast Wireless Audio System for $49.99
- American Signature Furniture: Urban Living Queen Panel Bed for $299
- Dell: Flip Video 30 Minute Camcorder for $49.99 Shipped after rebate
- Vann's: Klipsch iGroove HG iPod Speakers $100 Shipped
- Mac Connection: Apple iMac $1099 + Free VMWare Fusion Software
- Chefs: Labor Day Sale: Save up to 80% off Cookware, Kitchen Tools, & More
- Southwest: Fares starting at $59 one-way
- Purina: Free bag of Purina Yesterday's News cat litter
- Arizona Jeans: 50% off select jeans and all shoes
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stupid shipping gang
Dell Sends You An 8 lb Shelf In A Truly Gigantic Box
Ok, at this point, we're starting to suspect that Dell wants to be on our blog. Why else would they hire a freight truck to deliver a gigantic box on a pallet that contained an 8 lb shelf? More » -
dell
Don't Ask Dell To Replace Your Broken DVD Drive Because It's Simply Not Possible
Dell told Arthur to replace his broken DVD drive himself, even after he shipped his laptop to Dell expressly so they could perform the replacement. Arthur tried unsuccessfully to remove the broken drive with the help of Dell phone jockey before returning his unit to the mothership. After weeks of waiting, Dell returned the still-broken laptop with a note explaining that they were out of DVD drives, but that when they arrived in "two or three days," they'd send one to Arthur so he could install it himself. More » -
sales
Morning Deals
Highlights From Dealhack- Eddie Bauer: Summer Clearance: Save up to 70% off Men's & Women's Clothing
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stupid shipping gang
This Battery Shipment From Dell Was Packed Efficiently
Our inbox is overflowing with links to the above photograph from the Daily WTF. More » -
sales
Morning Deals
- Iams: Free Iams Premium Protection Dog or Cat Food if you give them your address
- Iomega: 3.5" External USB 2.0 Hard Drive shipped for $55.66(250 GB) Or $64.16 (320 GB)
- Newegg: Sennheiser CX300B 3.5mm Connector Canal Headphone (Black) $10 after rebates
- Sierra Trading Post: Extra 10% off Clothing, Footwear, & Gear
- Amazon: Summer Sale: 25% or More off Kitchen Small Appliances
- Dell Home: Save 20% to 30% off Inspiron Notebook PCs
- Torrid: $10 off select Birkenstock
- Toys "R" Us: BOGO $20 off all Wii games
- PayPal: Back to school savings @ Foot Locker, Guess, Tiger Direct, more
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dell
Dell's "Keyboard Condoms" Are No Problem For Stupid Shipping Gang
Consumerist Forums reader Sixtwo sent us some photos from his recent scrape with Dell and the stupid shipping gang. He ordered a pair of "keyboard condoms" which tip the scales at a few grams, but received a giant box and paid $16 for shipping. His letter and photos, inside... More » -
bank error not in your favor
Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness
It's sure to be a pain in the butt if you accidentally switch two of your payments — but we'd always assumed that companies like AT&T and Dell wouldn't cash checks that were not even made out to them. We we wrong! More » -
walmart
Walmart.com: "Not Sold Online" Means "Come Pay More For It In The Store"
Reader F. put some Consumerist-savvy to work and got Walmart to honor the price shown on their website. You see, when something is out of stock on Walmart.com — the item's description says "Not Sold Online," rather than "Out of Stock." Not being psychic, F. took this to mean that the item was not sold online, and would be available at the listed price at the store... More » -
coupons
Morning Deals
Highlights From Dealhack -
difficult
Dell Offers To Repair Your Broken Monitor Over The Internet For $40
Reader Robin is wondering what sort of new technology Dell has invented that will let them physically repair a broken monitor over the internet. Must be some serious science. More » -
bait and switch
Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation
Before we get to the typical bad-company shenanigans—in this case, Dell's $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell's CSR Vanessa gives us the scoop on Dell's sophisticated order fulfillment system:
More »Jack: Can you look at sales history today and verify whether you sold this system at $599 off today? This was to be my third dell purchase, now I will not purchase again!
ATG Vanessa: There isn't a cart history unfortunately.
Jack: Sales history! Actual people who purchased this system today!
ATG Vanessa: We don't keep record of that.
Jack: You're telling me dell does not know what it has sold today?
ATG Vanessa: Remember this is done online and there's some confidential information we usually erase to protect customers.
Jack: Like what computers you have to build?
ATG Vanessa: So no, there isn't a record where you can see how much have been sold.
Jack: How do you know what you have to ship?
ATG Vanessa: It depends on what we have available at the moment. -
guilty
Judge: "Dell Has Engaged In Repeated Misleading, Deceptive And Unlawful Business Conduct"
A state judge in Albany, NY has found that Dell "has engaged in repeated misleading, deceptive and unlawful business conduct,including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing and failure to provide warranty service and rebates." More » -
complaints
Dell Formats Your External Backup Drive, Erases 3 Years Worth Of Data
Reader Robert's Dell XPS died. Under warranty, a Dell technician came to his house and in the process of "fixing" his computer decided to hook up and format his backup external hard drive, thus deleting 3 years worth of his work. Dell admits that they formatted his external drive but all they have to say to Robert is "Welcome to Dell." Robert's letter and timeline, inside... More » -
complaints
BBB Complaint Gets Dell To Pledge To Stop Sending Catalogs
Two Fridays ago I filed a Better Business Bureau complaint against Dell because they ignored my repeated cries to please remove me from their catalog mailing list, and today I got this following message from Dell's corporate office (listen here). The nice lady says she located my address and is removing it from their system. This is redundant as some other Dell execs say they've finally got my address removed but it does show that filing a BBB complaint does work for getting Dell to promise to stop sending you junk mail (we'll have to see what the mail man brings, or rather, doesn't bring, to know whether it worked completely). Here's where you can go to easily file one online.
(Photo: What Rhymes With Nicole)
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