Consumerist
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dell
Every Time Dell Touches My Laptop It Gets A Little More Broken
Reader tking says his laptop started out with a bad power jack — but has slowly escalated in brokenness with each Dell intervention. More » -
dell
Dell Hasn't Refunded Money For 45 Days
Rob bought a monitor from Dell. Not just any monitor, a defective one. Ok, he didn't specifically request it to come defective, but that's how it did. So did its replacement. "The backlight was flickering constantly and it made me feel nauseous just looking at it," writes Rob. He's returned the monitors but Dell has yet to give him back his money. Every time he calls, they tell him it will be just 7-10 days more and that he paid with two credit cards is complicating things. So far it's been 45 days.
"It's pretty ridiculous," writes Rob. "Their product quality has suffered considerably, but their customer service has fallen off even worse." Maybe Rob can try filing a BBB complaint. Dell has proved surprisingly responsive to them in the past.
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dell
Dell Has Separation Anxiety Over Scanner, Can't Bring Itself To Ship It
Sean can't get Dell to ship the scanner he ordered on January 20th. They keep canceling it at the last minute, then promising to ship it the next week. They really like your scanner, Sean. Can't you just leave them alone and let them have their forbidden love? More » -
dell
Dell Takes Four Months To Replace Broken Trackpad
The trackpad on Jim's Dell laptop hasn't worked since September despite a new motherboard, new hard drive, and four replacement trackpads. One Dell technician managed to dent the laptop's speaker grill. Another, dispatched to replace the hard drive, brought a drive that was slower than the model in Jim's laptop. Dell promised to send the speedier drive, but instead they sent a box labeled "hard drive" containing only a screwdriver. More » -
dell
“Dell No Longer Believes In Compensation For The Purpose Of Customer Satisfaction”
After waiting 56 days for his Dell Mini 9 to ship, reader WantMyDellMini asked Dell for a little compensation, only to be told: “Dell no longer believes in compensation for the purpose of customer satisfaction.” The Mini 9's shipping status has already changed at least ten times, but Dell claims that our poor reader has no choice but to keep waiting. More » -
Add Alabama to the unpublicized states that are also participating in the Dell settlement. If your state wasn't in the original list of 34 earlier this week, be sure to check your attorney general's website just in case. [Alabama settlement info - PDF] (Thanks to Henry!)
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It's not one of the 34 states publicized earlier this week, but Texas is another one of the states where you can get a piece of the DELL settlement. [Texas Dell Claim Form]
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dell
Dell Settles With 34 States Over Anti-Consumer Practices
A $3.35 million settlement has been reached with 34 states in the suit against Dell alleging deceptive practices like misleading consumers about financing terms, rebates, and warranties. The states are...
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success
EECB Saves Reader From Dell Hell
While we never like to hear the awful stories that come through our doors, it's a relief to know we can help. Listen to Reader B.J's harrowing Dell tale, and the EECB that saved the day. -
insiders
Teleperformance USA: Call Center Of Customer Service Nightmares
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die... -
free shipping
Free Shipping Day Is December 18th
Check out the 18 and counting online retailers at freeshippingday.com for stores that will give you free shipping and guarantee delivery by Christmas if you shop there on Thursday, December 18th. The retailers include Amazon, Zappos, Dell, Target, Macy's and other big names, with perhaps more joining before the 18th. Nothing like getting rewarded for waiting until the last minute.
FreeShippingDay [Official Site]
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apple
Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows
Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs.
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email michael dell
Email Michael Dell
If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.
(Photo: Joi)
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Dell is offering employees a week of unpaid leave in order to cut costs. "Dell informed employees of its cost-cutting measures in an e-mail from chief executive Michael Dell.
The note explained that although the leave program is voluntary, the company may resort to layoffs if it cannot save as much as hoped through this round of cutbacks. " [Dallas Morning News]
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extended warranties
Best Buy Threatens To Replace A $2200 Sony Laptop With An Asus EeePC
Is there a difference between a Sony TZ ultraportable laptop and an Asus Eee PC? Reader Ignacio bought Best Buy's accidental damage protection plan for his $2200 Sony TZ laptop, and when he did, indeed, drop it — Best Buy threatened to replace it with a $600 Asus Eee PC, and finally decided to issue a $1200 gift card — the price of a 15" Dell notebook. Fair? More » -
recalls
Batteries From Dell, Toshiba, and HP Laptops Recalled
35,000 laptop batteries from laptops sold from 2004-2006 have been recalled for fire and burn hazards. There have been 17 fires and 2 burns associated with these batteries, so if you've got one, make sure you take care of this issue. More » -
dell mini
Shipping Delays For Dell's New Mini Laptop?
Reader Steven wrote in to let us know that his Dell Mini's ship date keeps getting pushed back and he's starting to become annoyed. More » -
customer service
Dell: We Can Only Send You The Wrong Kind Of Battery
Dell charged this guy's daughter over $200 for replacement batteries that don't even match her laptop. When her battery died, Dell sent her the wrong battery. Since she was out of warranty, Dell insisted that they could only continue to send her the wrong battery. When she asked why, Bill says the a supervisor repeatedly said, "I don't know ma'am, that's not my problem." More »
dell
New York, 6:48 PM
Mon Nov 23
20 posts in the last 24 hours
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