Consumerist
Stupid Shipping Gang
Posts Tagged “
Dell
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Stupid Shipping Gang
bank error not in your favor
Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness
It's sure to be a pain in the butt if you accidentally switch two of your payments — but we'd always assumed that companies like AT&T and Dell wouldn't cash checks that were not even made out to them. We we wrong! More »
misleading
Walmart.com: "Not Sold Online" Means "Come Pay More For It In The Store"
Reader F. put some Consumerist-savvy to work and got Walmart to honor the price shown on their website. You see, when something is out of stock on Walmart.com — the item's description says "Not Sold Online," rather than "Out of Stock." Not being psychic, F. took this to mean that the item was not sold online, and would be available at the listed price at the store... More »
coupons
Morning Deals
- Shoebuy: 20% off with coupon code EMLJULYFOURTH08
- Rite Aid: Special Deals (Cheap, Free after Rebate, or Make $)
- Amazon: Deals on Vittles Vaults pet food containers, like the 30 lb pet food Vittles Vault II for $5.84 (down from $22.99)
Today is the
difficult
Dell Offers To Repair Your Broken Monitor Over The Internet For $40
Reader Robin is wondering what sort of new technology Dell has invented that will let them physically repair a broken monitor over the internet. Must be some serious science. More »
bait and switch
Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation
Before we get to the typical bad-company shenanigans—in this case, Dell's $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell's CSR Vanessa gives us the scoop on Dell's sophisticated order fulfillment system:
More »Jack: Can you look at sales history today and verify whether you sold this system at $599 off today? This was to be my third dell purchase, now I will not purchase again!
ATG Vanessa: There isn't a cart history unfortunately.
Jack: Sales history! Actual people who purchased this system today!
ATG Vanessa: We don't keep record of that.
Jack: You're telling me dell does not know what it has sold today?
ATG Vanessa: Remember this is done online and there's some confidential information we usually erase to protect customers.
Jack: Like what computers you have to build?
ATG Vanessa: So no, there isn't a record where you can see how much have been sold.
Jack: How do you know what you have to ship?
ATG Vanessa: It depends on what we have available at the moment.
guilty
A state judge in Albany, NY has found that Dell "has engaged in repeated misleading, deceptive and unlawful business conduct,including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing and failure to provide warranty service and rebates."
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Judge: "Dell Has Engaged In Repeated Misleading, Deceptive And Unlawful Business Conduct"
A state judge in Albany, NY has found that Dell "has engaged in repeated misleading, deceptive and unlawful business conduct,including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing and failure to provide warranty service and rebates."
More »
complaints
Dell Formats Your External Backup Drive, Erases 3 Years Worth Of Data
Reader Robert's Dell XPS died. Under warranty, a Dell technician came to his house and in the process of "fixing" his computer decided to hook up and format his backup external hard drive, thus deleting 3 years worth of his work. Dell admits that they formatted his external drive but all they have to say to Robert is "Welcome to Dell." Robert's letter and timeline, inside... More »
complaints
BBB Complaint Gets Dell To Pledge To Stop Sending Catalogs
Two Fridays ago I filed a Better Business Bureau complaint against Dell because they ignored my repeated cries to please remove me from their catalog mailing list, and today I got this following message from Dell's corporate office (listen here). The nice lady says she located my address and is removing it from their system. This is redundant as some other Dell execs say they've finally got my address removed but it does show that filing a BBB complaint does work for getting Dell to promise to stop sending you junk mail (we'll have to see what the mail man brings, or rather, doesn't bring, to know whether it worked completely). Here's where you can go to easily file one online.
(Photo: What Rhymes With Nicole)
free association
What's The First Thing That Pops Into Your Head When You Think Of Dell? Or Sprint?
Companies spend a lot of money on marketing, but ultimately, a brand is what people think it is. Meet Brandtags.net — a site where you can tag brands with one word or phrase that best represents how you feel when you see their logo. It seems that Dell has its work cut out for it—some of the top tags people are using for that brand include: More »
complaints
Can Dell Stop Itself From Sending Me Catalogs?
Dell, for the love of God, stop sending me catalogs! They are annoying and unwanted, not to mention, useless. If I want to buy something from you, I'll go online. I've filled out your online forms asking you to stop. I've asked over the phone. Three different Dell executives have been in email contact with me pledging that they would investigate the mystery of why Dell is addicted to sending me catalogs. I've burnt them. I've recycled them. They continue to arrive. In my previous post on this, someone mentioned they got Dell to stop after filing a BBB complaint. Here's where you go to make one online. I just filed one, my first ever BBB complaint (Dell, see what you made me do?). It took less than 5 minutes.
UPDATE: After drafting this post, I re-emailed the Dell execs who said they would help me. One of them wrote back to say that these May catalogs are the last I will get. He says that I spoke with him back in March, they had already missed the May cuttoff because they process the files far in advance. We'll see what the mailman brings next month.
dell hell
"Dell Is Chasing Me Into The Arms Of Steve Jobs"
Reader Julia writes in to say that Dell owes her a $70 gift card and when she didn't get it they simply told her "too bad." She's wondering if any other Dell customers were similarly "cheated." She sent an EECB to Dell and a quick summary of her problem to us: More »
complaints
Dell Celebrates Earth Day By Sending Me Junk Mail After I Said Stop
Despite my repeated requests via online form and phone, and even a few posts about it, including one where I made a photo spread of burning the offending items, Dell keeps sending me catalogs. So here is another post for the online pillory, but, in celebration of Earth Day, instead of burning these catalogs, I have recycled them (see above). Their inability/indifference is all the more stupid because two different Dell execs contacted me to say they would look into the issue. They even had me email them the cryptograms on my address label to help remove me from their mailing system. Dell, please, help me save the planet and take me off your stupid catalog lists. Otherwise I guess I'll just have to deem your material "pornographic" (hey, I know it when I see it, right?) and use USPS form 1500 to get you stop. When you decided to get people to lust after your XPS line, that probably isn't what you had in mind.
PREVIOUSLY: Dell Won't Stop Sending Me Catalogs So I'm Burning Them
troubling
Dell: Decent Customer Service Is Going To Cost Extra
According to a recent press release, Dell is aiming to delight you with a new premium customer service offering—for a price. More »
stupid shipping gang
From the looks of David's package, Dell isn't close to honoring its promise to switch to alternative packaging within the next two months. This obscenely large box contained nothing more than a 2GB flash drive. David's son snapped a few pictures, which appear as an eerie slideshow after the jump.
More »
Dell Still Ships Tiny Items In Massive Boxes
From the looks of David's package, Dell isn't close to honoring its promise to switch to alternative packaging within the next two months. This obscenely large box contained nothing more than a 2GB flash drive. David's son snapped a few pictures, which appear as an eerie slideshow after the jump.
More »
smashed
Drunk Dell Tech Repairs Laptop With Hammer
A boozy Dell tech tried to repair the headphone jack on Andrea's Inspiron 9100 with a hammer. Andrea's sense of propriety kept her quiet when Joel arrived reeking of booze and cigarettes, and neither she nor her boyfriend spoke up when he started wielding a hammer to install parts that wouldn't fit onto the motherboard. Joel ended up cracking the case and putting nail holes through the wrist pad. When he left, Andrea called Dell to complain and asked for a new tech. Who did Dell dispatch? Joel! More »
dell
Reader Tom noticed something weird as he was checking out Dell's online store: Dell's website can't seem to get its facts straight and keeps spitting out different prices for the same computer. So Tom ran a test in which he accessed Dell's website with two separate computers, using the same browser, login info, and navigation process. He checked the prices for Dell's Vostro system on their Small Business Desktops Dell Deals page, as well as their Vostro page. As you can see, there were some anomalies.
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Dell's Website Prices Are Based On Caprice And Whimsy
Reader Tom noticed something weird as he was checking out Dell's online store: Dell's website can't seem to get its facts straight and keeps spitting out different prices for the same computer. So Tom ran a test in which he accessed Dell's website with two separate computers, using the same browser, login info, and navigation process. He checked the prices for Dell's Vostro system on their Small Business Desktops Dell Deals page, as well as their Vostro page. As you can see, there were some anomalies.
More »
